Privacy Policy

Who we are and what this covers

ContentHeat is a product of YouNet Group ("YouNet", "we", "us"). This policy applies to the public ContentHeat website and to the ContentHeat application, which you reach from the website through "Access app".

ContentHeat is offered to organisations. Most content in the application is entered by an organisation and its members. Where an organisation decides what is entered and why, it is responsible for that content, and YouNet processes it on the organisation's behalf under the agreement between us.

Information we handle

Depending on how you use ContentHeat, we handle the following.

• Account information: your name and email address, and the credentials you use to sign in, which can include a password, a passkey and a second factor (two-factor authentication).
• Organisation and workspace information: your organisation, brand workspaces, members and their roles.
• Brand knowledge: guidelines, rules, product and campaign information, and the brand assets (such as logos and images) that you upload.
• Generated content: the Content Directions, AI Content, captions, images and video made in your workspace, the instructions you give when you refine them through chat, and every saved version with its approvals and decisions.
• Activity records: an audit trail of important actions, such as sign-ins, changes and approvals, kept with the workspace.
• Technical data: the information your browser sends when it connects (for example IP address, device and browser type), used to run, secure and rate-limit the service.
• Preferences: your chosen language and theme.

How we use information

• To provide ContentHeat: to sign you in, to separate each organisation's data, and to generate, check, refine, store and approve content.
• To keep the service secure, prevent abuse and investigate incidents.
• To support customers and to maintain and improve the service.
• To meet legal obligations.

AI model providers

To generate and check content, ContentHeat sends the necessary prompts, brand context and images to third-party AI model providers. They process this material to return text, images or video to the application. We do not list providers on this page, and the providers we use can change as the product develops.

We send only what is needed for the requested task, and we do not use these providers for purposes of our own that are unrelated to providing the service to you. Customers should not enter information into ContentHeat that they are not allowed to share with such providers.

Market and trend data

ContentHeat shows market evidence next to your brand knowledge. Each item of evidence carries a label that tells you where it came from, for example a brand guideline, public context, a hand-picked reference or a connected data source. Data platforms and coverage follow the scope agreed for each engagement.

Where this material relates to individuals, it comes from public context or from sources agreed with the customer. It is used to describe trends and context for content decisions.

Cookies and browser storage

• The application uses cookies that keep you signed in (session cookies) and protect your account.
• A language cookie remembers the language you choose.
• Your theme choice (light or dark) is stored in your browser's local storage.

The ContentHeat website makes no third-party requests and sets no advertising or analytics cookies. The language and theme choices are shared with the application so that it opens the way you left the website.

Who can see your information

• Members of your organisation, according to the roles and permissions your organisation administrators set.
• YouNet personnel who need access to run, support and secure the service.
• Service providers that help us deliver ContentHeat, such as hosting, storage and the AI model providers described above, under obligations appropriate to the service.
• Authorities, where the law requires it.

We do not sell personal data.

Security

We use measures suited to the service, including separation of each organisation's data, role-based access, sign-in with password, passkey and two-factor authentication, encryption of stored provider credentials, rate limits, secure connections and an audit trail. No system is completely secure, so please protect your credentials and tell your organisation administrator if you suspect misuse.

Retention

How long information is kept is governed by the agreement with the customer organisation and by applicable law. Saved content versions form part of the workspace's audit trail and are kept in line with that agreement. We do not set fixed retention periods on this page.

Your rights

Subject to applicable law, you can ask to access, correct or delete your personal data, to restrict or object to its processing, to withdraw consent you have given, and to receive a copy of your data.

Because organisations decide what content they enter, please start with your organisation administrator. You can also contact us at the address in the Contact section below, and we will help route or answer your request.

Where information is processed

Hosting providers and AI model providers can be located in other countries. Your information may therefore be processed outside the country where you live, with safeguards required by applicable law.

Intended users

ContentHeat is a business tool for adults. It is not directed at children.

Changes to this policy

We may update this policy as the product or the law changes. We will publish the new version on this page with a new effective date, and we will give additional notice where the law requires it.

Contact

For questions about this policy or to exercise your rights, contact YouNet Group at 2nd Floor, Lu Gia Plaza, 70 Lu Gia, District 11, Ho Chi Minh City, Vietnam, or through https://www.younetgroup.com/.